Skip to content
  1. Free shipping on orders over $100
  2. Follow us @pegasoevoo

Shipping policy

Shipping

Our items generally ship within 1-2 business days from the order date. Standard delivery time varies depending on your location but is typically 3-5 business days. Holiday orders are subject to delays. You will receive tracking information to track your order. If you need assistance with an express, overnight or other special delivery, please contact us prior to placing your order.

Only one delivery address can be designated per order. To set up separate delivery addresses for different products, please place separate orders.

Note: Mini Tin Duo Samplers are shipped separately from other products and will receive separate tracking information.

Returns

For the safety and satisfaction of all our customers, we’re unable to accept returns or process exchanges on olive oil purchases. If there’s an issue with your order, please contact us, and we’ll be happy to assist.

Refunds

We have a 14-day refund policy, which means you have 14 days from the date your order is delivered to request a refund. Please contact us at info@ciaotussi.com.

Order limits / bulk orders

Free shipping applies to orders over $100 unless it is a bulk order (more than $500 value). Please contact us to arrange for shipping large orders to ensure your products arrive safely without damage.

Damaged products

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If your order arrives damaged due to shipping (e.g., the box and contents are crushed upon arrival), please contact us within 7 days of delivery, and we’ll gladly replace it.

For items with defects not related to transit, please contact us, and we’ll work to resolve the issue quickly. Your satisfaction is our priority, and we’re here to ensure you enjoy our products at their best. We may ask you to send us photos to understand the issue better and prevent it in the future.

Exceptions

For orders placed in error, please contact us immediately. Once the order is processed for shipment, we are unable to cancel the order. For orders that are returned to us due to an error made by the customer at checkout, a new order will need to be placed. For food safety reasons, we are unable to resend the same bottle(s) of olive oil to you.